Where is Prime33 from?
Our headquarters is located in the Philippines, Asia’s first gaming jurisdiction.
Is Prime33 licensed?
Yes, Prime33 is fully licensed and strictly regulated under First Cagayan Leisure and Resort Corporation in the Philippines, Asia’s first-ever gaming jurisdiction.
How do I register for an account?
Simply click “Join Now!” and fill in your details
First, you will need to choose your username and password. Your username must contain both letters and numbers, for example Prime33. Make sure to create a username that is easy to remember as this is how you will access the site and play the games. Second, provide your email address, First Name and Last Name and your Mobile Number.
Once you are done with the skinny registration process, you can now make a deposit and start playing with your account.
I’ve forgotten my password. What should I do?
Go the homepage and click on “Login”
Click on “Forgot Password” to be able to recover your account password.
Provide your registered “Email Address” and your “Security Question and Answer”
You will receive an email on how to reset your account’s password.
I’ve forgotten my Username/Email Address. What should I do?
You need to contact Customer Service for assistance.
Provide ID for account verification.
Why is my Prime33 account blocked?
In most cases, if your account is blocked, it means that a security protocol was triggered. This protocol is designed to prevent fraudulent or scam attempts from attacking your account. Some of the common reasons for accounts getting blocked are:
Your password and/or username have been entered incorrectly 3 times in a row.
• Bonus abuse
• Having multiple accounts
• Breaching any part of Prime33’s terms and condition
Depending on the reason, it usually takes less than 24 hours to unblock. If this happens to you, kindly contact our Live Chat Representative for assistance.
Currency selection that are accepted by Prime33?
What is the minimum deposit per transaction?
Online Payment and Local Bank Transfer = MYR30
What is the maximum deposit per transaction?
Online Payment and Local Bank Transfer = MYR50,000.
To increase your limit, you can contact Customer Service or your VIP Host.
What is the minimum withdrawal amount?
Minimum withdrawal amount is MYR100.00 per transaction
What is the maximum amount I can withdraw per transaction?
Maximum withdrawal per transaction is MYR50,000. To increase your limit, you can contact Customer Service or your VIP Host
How long does it take for my deposit to be approved?
Once the correct information needed has been provided and player confirmed the request, we have a dedicated system to process all request and the deposited amount will reflect in your account balance instantly.
How do I withdraw my winnings?
Please be reminded that your Sports, Slots and Casino balance is under your game account’s and if you wish to make a withdrawal from your game balance, go to your dashboard and click on “Transfer”.
Choose from the selection “Transfer From”, for example, Sportsbook. “Transfer to” your Main Wallet and add amount.
After the successful transfer of funds which now reflects to your Main Wallet, you can now proceed to making your withdrawal request under “Withdrawal Tab”.
Accomplish the withdrawal request form by providing all necessary details and click on “Submit”. You may request a withdrawal of MYR10.00 (minimum amount) up to the full balance of your Account. If we are satisfied that you have complied with our Terms and Conditions, all AML and fraud-screening requirements, and all rules relating to the Activities and any related bonuses, the payout shall be made to you.
If, for whatever reason, a payout request cannot be approved, a Customer Services Representative will contact you.
Can I play on a mobile device?
Yes, all mobile devices are supported.
Can I play straight from my browser?
Playing instantly from your browser offers you a better and wider selection of games.
This serves as a General Guideline only and not to be used against any incidents of errors or disputes when playing in Prime33.
Operating System: Windows XP +
Processor: 1.2 GHz +
DirectX: 9.0c +
RAM: 1GB +
Hard Drive Space: 1GB +
Plugin: Adobe Flash 9 +
Input: Keyboard and Mouse
Browser: Works on all browsers, but best with Google Chrome
Internet or Wifi connection
Operating System: Mac OS X Tiger version 10.4 +
Processor: 1.83 GHz Intel Core Duo +
RAM: 1GB +
Hard Drive Space: 1 GB +
Plugin: Adobe Flash 9 +
Browser: Works on all browsers
Internet or Wi-Fi connection
Operating System: Any Android and IOS version
Device: Smartphone, tablet or mobile device
Minimum Speed for PC and Mac
1MB/s + Download
512kb + Upload
Minimum Speed for Mobile
WiFi, 3G, 4G
Why is my computer / mobile device screen frozen?
Why are the games not loading?
Why are the games lagging?
Why is my browser not responding?
Why is the casino application not responding?
When Playing On a computer, Mac computers and/or Mobile Devices
Run only 1 window or 1 program at a time; running too many programs simultaneously slows down the performance.
Close all running applications on the background
Always log out from your browser or mobile application when you are not playing anymore
Check your Internet signal if loading time is longer than usual
Restart your computer, router, computer and/or mobile device if necessary.
If you’re using a mobile device, you have to reset your data network (Turn it off, and then on again), and check if your 3G/4G data signal or Wi-Fi is properly detected
I have more questions to ask. I couldn’t find the answer I was searching for. My problem is unresolved. I would like to file a complaint. I have comments and suggestions for Prime33. I need help again. Talk to our Customer Service LiveChat Representative by clicking the chat icon on the bottom right of every page. Our LiveChat is online 24 hours a day, 7 days a week, 365 days a year - always eager and ever ready to serve you the best. So, rest assured that assistance can be attained anytime, whenever have issues related to Prime33. Comments and suggestions are also warmly welcomed.